Privacy policy

Last updated 8 October 2026

Who we are

CrumbJar is run by [operator name not set], [operator address not set], who is the data controller for the information described here. You can reach us with the contact form. We aim to collect as little as possible.

What we collect

  • What you do on the site. Whether you chose the family view (a cookie, so random picks stay within it). On Feel Good, some pages (such as the Good Things Jar and the Sand Garden) can save what you make so it is still there next time. That is kept in this browser on this device, under names starting cj-fg:, and is never sent to us: we cannot see it. You can see, download or clear it on the "What Feel Good has saved" page (/feelgood/my-things), and clearing your browser data removes it too.
  • A random visitor identifier stored in a cookie, so the same browser cannot vote or submit the same thing repeatedly. It is not linked to your name.
  • Technical data such as a one-way scrambled (hashed) version of your IP address, your browser type and your approximate country, which our hosting provider works out from your connection. We use it to stop spam and abuse. We do not store raw IP addresses in our database.
  • If you create an account: your username and a securely hashed password. Only a Puzzles account asks for an email address (see that part below); no other part does.
  • If you contact us: what you send, and an email address if you choose to give one.

Section by section

Every part of CrumbJar works as this page describes. This is what each part keeps on top of that, all in one place.

Signing in, difficult topics and reports

  • One sign-in. Signing in to CrumbJar uses your games account (at /puzzles). When you sign in, the games check, on our own server, that the account is an adult's: it has an email address and an adult age band, and this device has not been used by someone under 18 in the last 30 days. They then set two short cookies the rest of the site can read: cj_id, for any signed-in games account, which says which account it is (a private code), its public username if it has one, and whether it is an adult's; and cj_adult, which says only that an adult is signed in. Other parts of the site read only these: they do not see your email address or your age band.
  • Difficult topics. Things people write about grief, illness, abuse, eating, strong language, hard history or mature dilemmas stay on the site but are shown only to people signed in as adults. Everyone else sees a short notice instead. These pages are not shown to search engines and carry no adverts.
  • Things that are never published. Hate, threats and other people's personal details are refused. If you tell us you are thinking of hurting yourself, nothing is published and we show you where to get help.
  • Reports. If two different people report something, it is hidden straight away until a moderator looks at it. We keep a scrambled code for each person who reported it, made from their visitor cookie and their connection (not their name), so the same person, or the same connection, reporting twice counts once.

What we do not do

We do not sell personal data. We do not show anyone's individual answers publicly unless the site clearly says something is public (for example a submission you choose to publish). Aggregated results are shown only as totals.

Why we use it (lawful bases)

  • To run the site and show results: legitimate interests in providing the service you are using.
  • To prevent spam, fraud and abuse: legitimate interests.
  • To provide your optional account: contract.

Who we share it with

  • Hosting: Render (application hosting) and Supabase (database). They process data on our behalf under data processing terms.
  • Email: Brevo (Sendinblue), which sends sign-in links and account emails for the games and Polls. It receives your email address and the message, nothing else.
  • Signing in with another account: Google, Facebook or X, only if you choose to sign in with them. They tell us an id for your account with them (and, for Polls, your email address).

Some providers are outside the UK. Where data leaves the UK it is protected by adequacy regulations or the UK International Data Transfer Addendum.

Advertising

There are no adverts at the moment, so nothing sets an advertising cookie. If adverts are switched on, this page changes with them, and Google's advertising cookies stay off until you agree in the cookie message.

How long we keep it

Totals are kept indefinitely because they contain no personal data. To stop the same browser voting twice, each vote keeps a private (pseudonymous) code made from your visitor cookie (or, for a few counts and for reports, from your connection). That code cannot be turned back into the cookie or the connection, and it is kept as long as the result it protects. Hashed technical data used to stop spam and abuse, and any activity records, are deleted after 13 months. Reports and messages are deleted after 2 years. Account data is kept until you delete your account. Expired sign-ins are deleted automatically.

Polls and Puzzles are separate services and keep things for their own periods:

  • Polls. Raw analytics events are deleted after 90 days (only daily totals are kept), sign-in records and sign-in or reset links 7 days after they expire, and saved result history after 400 days. A scheduled clean-up does this once it is switched on at launch; until then it runs only when started by hand. The hashed IP addresses kept with votes, comments, guest identities, reports and the audit log are kept as long as the record they belong to. Questions and comments stay until they are deleted or removed, and account details until you delete your account.
  • Puzzles. Our rule is 90 days for raw gameplay events, after which they are reduced to totals with no link to you, but this is not yet done automatically, so older gameplay events are not yet removed on a timer. Account details are deleted as soon as you delete your account. If someone says they are under 18 (or under 13), the date they said so is kept for 30 days, even if the account is deleted.

Your rights

Under UK data protection law you can ask for access to, correction of, or deletion of your personal data, and you can object to or restrict some uses. Because we do not know who you are unless you have an account, we may need your visitor identifier (your cookie) to find your data. Use the contact page. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.

Children

You must be 13 or over to make your own CrumbJar account, and you do not need an account to play. The one exception is Puzzles, where a parent or guardian can set up an account for their child, including a child under 13, from the parent's own account; it has no email address and the parent manages it. An account for anyone aged 13 to 17 is an under-18 account. Anything marked 18+ is shown only to someone signed in with an adult (18 or over) games account.

Changes

We will update this page when our practices change and show the date at the top.